Increasing time-outs

If users are experiencing timeout errors when saving items, you can increase the total transaction lifetime timeout setting of your WebSphere® Portal server.

The total transaction lifetime timeout setting is changed using the WebSphere Integrated Solutions Console.

Go to Servers > Server Types > WebSphere application servers > portal_server > Container Services > Transaction Service.

The total transaction lifetime timeout setting should be changed to the same amount on all the servers in your web content system.

Alternatives to increasing server time-outs

Increasing the total transaction lifetime timeout setting may not always be the best solution to server time-outs as increasing this setting too much may cause a drop in performance. Timeout errors generated when saving items occur when the current transaction finishes before the item has been saved. If the item you are saving contains large amounts of data, it may be better to redesign the item rather than change the total transaction lifetime timeout setting:
Table 1. Alternatives to increasing server time-outs
Option Details
Authoring Templates If a large number of elements have been added to an authoring template, you may experience a timeout error when saving. Instead of using a single authoring template, create multiple authoring templates that contain only those elements required for a specific task.
Presentation templates and components You may receive timeout errors when saving presentation templates or components that contain large amounts of HTML or rich text in their designs. You should instead create multiple HTML or rich text components and then reference these in the presentation templates or component designs.
Site areas and content items

You may receive timeout errors when saving site areas and content items that contain elements that use large amounts of HTML. You should instead create multiple HTML or rich text components and then reference these in element designs.

If a large number of elements have been added to a site area or content item, you may also experience a timeout error when saving. In this case, you should reduce the number of elements stored in the site area or content item.

Downloadable files Another alternative to creating web content containing large amounts of HTML or rich text is to provide information on your website in the form of downloadable files. These can be stored as file resource elements.